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Professional support for Virtual Infrastructure technologies
Evergreen™ support for virtual infrastructures is designed and ready to meet the unique needs of every organization. For an annual cost, clients will be entitled to 40 hours of support. The program services include:
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Phone coverage from 8:00 a.m. to 6:00 p.m. PST., Monday through Friday
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A local phone number in your region to directly contact CFR support
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Remote 24/7 monitoring and alerting services (inc. Email, Pager & SMS Alerts)
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An online customer portal delivering web-based monitoring, alerting and ticketing system, containing the current status of your problem and steps taken to resolve the issue.
This services currently supports the following:
- Virtual Center 1.x & 2
- VMware, Windows, & Linux Service Monitoring
- Platespin P2V Conversions
- ESX Ranger
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